The Front Line - Terms and Conditions
Terms of Business
All details of business terms, prices & descriptions of items offered for sale in this shop are current, subject to change without prior notice & replace any previously advertised details.
Guarantee
All items advertised on this web site are of original period manufacture unless stated otherwise. We offer a money back guarantee on all goods supplied subject to the terms listed below.
- Should you be unhappy with any item purchased, you should contact us by e mail within 7 days of receipt of the goods. The item can then be returned to us, provided that it is in the condition as sent and returned within 30 days of purchase, for a full refund of the purchase price. If an item is not notified to us within this time, it will be considered as being sold. We regret that postage costs are not refundable.
- This refund offer does not apply to any goods purchased in error (including errors in translation of the text of this web site to another language), on the behalf of a third party, nor to goods that have been damaged, disassembled or tampered with after purchase.
- We supply items for collector's display purposes only & such items are not intended for actual wear or use. We do not guarantee the fitting of any clothing, footwear or headgear, nor their suitability for being worn.
- The responsibility lies with the customer to ensure that any goods ordered are allowed to be imported into your country. If an item has to be returned because it cannot be imported to your country, we can offer other goods to the same value in exchange, less any return postage & import costs incurred by us but are unable to give a refund.
Payment
All payments will be taken in British Pounds (££) Sterling.
Payment may be made by Credit Card, Debit card, Bank Transfer (Details on request) or PayPal. We accept VISA, MAESTRO & MASTERCARD. Unfortunately, we are unable to accept cheques.
Any returned items paid for via PayPal will be refunded via PayPal.
Acknowledgment & Acceptance of Orders
When placing an order by email please ensure that you supply full name, address and contact phone number, items cannot be reserved without these details.
No contract will exist between you and us until we have received full payment from you and have dispatched the ordered products. Please note that our initial acknowledgment of your order does not constitute acceptance of that order. You may also receive a payment acknowledgment email from PayPal, this again does not constitute acceptance of that order.
Should we, for any reason, decide not to accept your order we will advise you accordingly and any monies paid will be refunded.
The right is reserved to terminate any sale at any time if it is considered not to be in the best interests of The Front Line or the clients for any reason.
Terms of Gold, Silver and Bronze as Used
The expressions 'Gold', 'Silver' or 'Bronze' relate to, especially in the case of Decorations, to the grade of the award or the appearance or plating finish of metal items and does not imply a solid metal content of this description unless otherwise stated.
Availability of Goods
This web site is designed to show only items of stock that are still available for sale, but it is still remotely possible that an item could be sold during your visit to the web site. In the unlikely event that an item has been sold by the time that you place your order, we will inform you by return e-mail.
Delivery Charges - Postage
Postage is charged extra on all items and will be quoted when an order is placed.
All orders are subject to a delivery, packing & handling charge. Please be aware that we reserve the right to alter any miscalculation, plus or minus, and you will be notified prior to shipping of any changes.
Shipping will normally be by Royal Mail Special Delivery. However, other couriers may be used if appropriate.
Insurance
Although we must trust & rely on the various delivery systems used to work properly, it must be understood that items are sent entirely at the customer's own risk. We will package the items properly to prevent damage, and obtain all relevant despatch documents etc, but in the event of a parcel being lost in transit we will not be liable for such a loss. Insurance, to the limits quoted by the delivery company involved, against loss or damage is included in our quoted delivery prices but offers only limited cover.
Copyright
All photographs on the web site are our property and are not to be reproduced without prior permission.
Electronic Disclaimer
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.
Data Protection & Confidentiality
Customer data is not stored in any form, except for that which is required by law for Income Tax and VAT calculation purposes.
Customer information is not shared with any other person or persons in any form except when required by law, such as in a police investigation.